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Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:15:15 GMT

My phone says not connected to network , I have reset network rebooted , shut off , waited , restarted , pulled sim reinserted and still not connected , it is on my wifi no prob. also samsung s21 fe mint . What to do ? my acct is paid up as well plz let me know thanks

Re: Not connected to network

Chalupa_Batman — Sun, 09 Aug 2026 16:20:32 GMT

@Mikman001 wrote:
My phone says not connected to network , I have reset network rebooted , shut off , waited , restarted , pulled sim reinserted and still not connected , it is on my wifi no prob. also samsung s21 fe mint . What to do ? my acct is paid up as well plz let me know thanks

First, confirm your IMEI number is on the VoLTE list.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Use Public Mobile's VoLTE checker as a guide only, as results are not always 100% accurate.

If it is, you can try placing your phone into Airplane mode for 10 minutes, turn off phone for 5 minutes, turn phone back on and turn off Airplane mode. This normally reconnects your SIM card and phone to the PM network.

Have you tried your SIM in a different phone?

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:22:22 GMT

I did all that I have was connected yesterday no issues

Re: Not connected to network

Chalupa_Batman — Sun, 09 Aug 2026 16:23:50 GMT

@Mikman001 wrote:
I did all that I have was connected yesterday no issues

Check the IMEI checker and also, try your SIM in a different phone. If you're still having issues, contact customer service. It may be a phone issue. Did you confirm for sure your account is paid up? Recently, there have been issues with autopay not working, leaving customers without a functioning line.

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:27:38 GMT

yes all paid up and as I said was working fine till yesterday night

Re: Not connected to network

Chalupa_Batman — Sun, 09 Aug 2026 16:29:12 GMT

@Mikman001 wrote:
yes all paid up and as I said was working fine till yesterday night

Yesterday night means nothing my friend. They are slowly removing the 3G network in Canada and if your phone is not on the VoLTE list, it may no longer work.

Contact customer service and they will tell you.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

Public Mobile Chatbot - Contact Us

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:32:11 GMT

Like I said did and it is listed there samsung s21 FE it is there and my phone has 5g

Re: Not connected to network

hTideGnow — Sun, 09 Aug 2026 16:34:12 GMT

hi @Mikman001 sorry on behalf for not reading carefully

yes Samsung S21 FE will work and you just need to ask PM agent to make a note in the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:42:59 GMT

ya i checked imei says not compatible so my phone won't work on public mobile ? if not i'd like refund of payment as no good to me and i'll go with a different service then thanks

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 16:49:11 GMT

Or please transfer time over to my wifes phone so her's will use it

Re: Not connected to network

Mikman001 — Sun, 09 Aug 2026 17:08:22 GMT

her number

Re: Not connected to network

hTideGnow — Sun, 09 Aug 2026 17:06:16 GMT

hi @Mikman001

please remove your phone number, you have posted to a community of customers , not Public Mobile staff

to get assistance from Public Mobile support, please submit a ticket as adviced above