topic USA Add on in Get Support

USA Add on

Chicocoke — Sun, 09 Aug 2026 03:04:04 GMT

Last weekend I was in the USA. I am subscribed to a Canada-USA-Mexico plan. When I was in the USA last Saturday, my phone wasnt connecting. So I purchased a USA add-on on top of the plan. Turns out the cell tower was the issue, not the plan. Can I get a refund of the USA add on that I bought for nothing?

Re: USA Add on

hairbag1 — Sun, 09 Aug 2026 03:15:57 GMT

@Chicocoke

you need to reach out to Customer Support to reqyuest credit to your account for that. Click the orange chat bubble on lower right side to start that process. If that fails, use this link to dm Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They gone for the day now so don't expect response until tomorrow am.

Re: USA Add on

Chicocoke — Sun, 09 Aug 2026 03:17:01 GMT

Thank you!