topic Re: Esim activation in Get Support

Esim activation

Gosal — Sat, 08 Aug 2026 19:32:39 GMT

Hey i wanted to activate esim on my device but i can’t download the app due to older IOS version. Can anyone help

Re: Esim activation

hTideGnow — Sat, 08 Aug 2026 19:35:39 GMT

if your iPhone support easy you should be able to upgrade the newer iOS so you can download PM app

but if for any reason you really cannot do it , you can ask PM support agent to help, ask them to send you the eSim QR code

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim activation

slusagm — Sat, 08 Aug 2026 19:37:53 GMT

Which iPhone you have and which iOS version you are at?

Or you have an Apple account that is not set to Canada?

Re: Esim activation

Gosal — Sat, 08 Aug 2026 19:39:06 GMT

I ask pm agent they said they have limited power over esim activation

Re: Esim activation

hTideGnow — Sat, 08 Aug 2026 19:41:11 GMT

hi @Gosal PM agent able to help. Agent helped my friend before. Ask them agent to escalate to senior support or ask them to check with thrle Community Manager DR_PM

Re: Esim activation

ambersmith — Sun, 09 Aug 2026 00:51:14 GMT

If the iPhone is too old to install the Public Mobile app, they may need to contact Public Mobile support for help with activation. The app is normally required for eSIM installation. (productioncommunity.publicmobile.ca)