topic Re: Data not working properly in Get Support

Data not working properly

J_Bug — Fri, 07 Aug 2026 15:03:41 GMT

Unless I am on full bars, my data works significantly slower and completely stops if at 2 or less bars. I have tried resetting phone, settings, and even got a new phone.

Re: Data not working properly

hairbag1 — Fri, 07 Aug 2026 15:07:36 GMT

@J_Bug

do others around you experience similar issue ? If you travel around your area does signal improve ? Could be a local network upset or some repair being made to tower. Try using 4G/LTE instead of 5G.

https://www.telus.com/en/on/outages

Re: Data not working properly

slusagm — Fri, 07 Aug 2026 15:06:51 GMT

ask PM to help to check , Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working properly

hTideGnow — Fri, 07 Aug 2026 15:07:54 GMT

hi @J_Bug

which city and province? And only data has issue but voice calls working well?

There have been some outage in different part of the country and that could be the reason of your data issue. Please check Telus outage site:
https://www.telus.com/en/on/outages

or you might want to report the issue to Public Mobile support. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working properly

J_Bug — Fri, 07 Aug 2026 15:07:57 GMT

No my familys data works completely fine which makes the more confusing for me.

Re: Data not working properly

hairbag1 — Fri, 07 Aug 2026 15:14:54 GMT

@J_Bug wrote:
No my familys data works completely fine which makes the more confusing for me.

As long as we're all using hard sim, try swapping sims to see if things improve in your cell. This suggestion won't work if we're using esim.

Re: Data not working properly

hTideGnow — Fri, 07 Aug 2026 15:21:31 GMT

hi @J_Bug

what phone do you have? and voice calls work?