topic Re: Cannot receive calls or texts in Get Support

Cannot receive calls or texts

AlishaNesbitt — Tue, 04 Aug 2026 15:54:00 GMT

used them for my son's phone and it wont work at all.. switching to virgin I guess

Re: Cannot receive calls or texts

hTideGnow — Sat, 01 Aug 2026 23:55:25 GMT

hi @AlishaNesbitt PM is a solid carrier use the same great network as Telus and Bell/Virgin. if you are willing to share your issue, we can help

Re: Cannot receive calls or texts

AlishaNesbitt — Sun, 02 Aug 2026 02:35:12 GMT

Hi, my son's phone lost signal a few days ago, I reset the network, my phone is unlocked.. when you call the number it calls but my son's phone does not ring. I try to my a call from it and it says "not registered to a network" , It is unable to connect to teleus or bell network. When I switch my Sims around in my cell and his cell.. it works in mine but not his and mine also works in his... the issue is his sim will not call, text or data.. shows bars of service sometimes and no service other times.. I've never seen this issue and I worked for Bell in cell phone years ago so I'm not ignorant to technology. Any suggestions I haven't already done would be welcomed!

Re: Cannot receive calls or texts

softech — Sun, 02 Aug 2026 02:39:49 GMT

@AlishaNesbitt

it looks to me it is a sim provisioning issue. It is an easy fix on Public Mobile side. PM CS agent can check and re-provision the sim and should be able to resolve the issue.

Have you reached out to PM CS agent yet? If not, please use your son's account and message PM agent directly. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply there

(Since it is a bit late now, they will not reply until tomorrow morning)

Re: Cannot receive calls or texts

AlishaNesbitt — Sun, 02 Aug 2026 18:35:49 GMT

I have.. they haven't been help yet

Re: Cannot receive calls or texts

hTideGnow — Sun, 02 Aug 2026 18:41:22 GMT

hi @AlishaNesbitt they cannot help or they have not replied yet? please message them again

you can follow up by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive calls or texts

AlishaNesbitt — Tue, 04 Aug 2026 12:21:17 GMT

I have spoken to people nothing works thst they do..

Re: Cannot receive calls or texts

CSA_PM — Tue, 04 Aug 2026 15:41:35 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Cannot receive calls or texts

hTideGnow — Tue, 04 Aug 2026 15:49:02 GMT

hi @AlishaNesbitt

please continue working with CS agent, they will get it working

Re: Cannot receive calls or texts

AlishaNesbitt — Thu, 06 Aug 2026 14:25:54 GMT

No resolve yet! Crappy service

Re: Cannot receive calls or texts

AlishaNesbitt — Fri, 07 Aug 2026 14:51:20 GMT

Did not fix ... Leaving for Virgin.

Re: Cannot receive calls or texts

slusagm — Fri, 07 Aug 2026 14:55:40 GMT

@AlishaNesbitt

was CS_agent working with you to help? what did they do and what they asked you to test?