topic VOLTE in Get Support

VOLTE

chouchou1971 — Fri, 07 Aug 2026 04:30:48 GMT

I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the link.

https://www.publicmobile.ca/en/get-help/articles/volte

Thanks for help.

Re: VOLTE

TheSterlinger — Fri, 07 Aug 2026 04:59:18 GMT

These phones are all compatible.

You can reach out to an agent to inquiry.

https://urlshortner.tiia.ai/xYpc_I

Re: VOLTE

BKNS27 — Fri, 07 Aug 2026 05:06:38 GMT

@chouchou1971

All 3 phones are VoLTE compatible. The PM whitelist for approved device has not been updated. A few members are also having issue with compatibility with newer phones.

Contact a CS_Agent to have them confirm and update the whitelist if approved devices.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437