topic VOLTE in Get Support

VOLTE

chouchou1971 — Fri, 07 Aug 2026 04:30:48 GMT

I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the link.

https://www.publicmobile.ca/en/get-help/articles/volte

Thanks for help.

Re: VOLTE

TheSterlinger — Fri, 07 Aug 2026 04:59:18 GMT

These phones are all compatible.

You can reach out to an agent to inquiry.

https://urlshortner.tiia.ai/xYpc_I

Re: VOLTE

BKNS27 — Fri, 07 Aug 2026 05:06:38 GMT

@chouchou1971

All 3 phones are VoLTE compatible. The PM whitelist for approved device has not been updated. A few members are also having issue with compatibility with newer phones.

Contact a CS_Agent to have them confirm and update the whitelist if approved devices.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: VOLTE

chouchou1971 — Fri, 07 Aug 2026 21:43:10 GMT

I have another question. If I dont ask the agent to add my phone on the whitelist, would my phone would be off the network when 3G close down, thanks.

Re: VOLTE

BKNS27 — Fri, 07 Aug 2026 23:20:37 GMT

@chouchou1971

Yes, you can only use texting and data. Plus there is a $5/month fee until March 1/27.

But it should be VoLTE compatible so why not inform a CS_Agent.

Re: VOLTE

chouchou1971 — Sat, 08 Aug 2026 04:27:09 GMT

I dont mind to inform an Agent. Just dont understand the procedure. I thought it will be automatically work after 3g network shut down. Now I understand. Thanks.

Re: VOLTE

slusagm — Sat, 08 Aug 2026 12:54:55 GMT

@chouchou1971 you actually don't have to inform PM if you prefer not. We were told the system might take 30 days to update the correct phone model on your account. Wait till next renewal, if you see the $5 still there, then open a ticket and ask PM to confirm that new phone is showed on your account and issue a credit for the $5

Re: VOLTE

chouchou1971 — Sat, 08 Aug 2026 22:56:31 GMT

Thanks. It makes more sense now. I mean it should be automatic register when the phone is compatible with the network. Anyway, I sent a request for adding my phone to whitelist. So far I havent received a reply. But I guess it is weekend.