topic Re: Service outage in Get Support

Service outage

Lesley6 — Thu, 06 Aug 2026 19:22:03 GMT

I cannot place calls or receive calls. My subscription is current. I have done all troubleshooting suggestions. How do I regain my service please? Or is there currently an outage near Forestburg Alberta?

Re: Service outage

slusagm — Thu, 06 Aug 2026 19:38:46 GMT

So, you cannot even connect to the network?

Reboot phone and Reset Network Settings

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 19:39:45 GMT

I have restarted my phone. I dont know how to reset network settings?

Re: Service outage

slusagm — Thu, 06 Aug 2026 19:40:44 GMT

What phone you have?

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 19:42:04 GMT

I found network settings and reset. No change

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 19:46:47 GMT

When I try to make a call it says I am not registeted on Network

Re: Service outage

slusagm — Thu, 06 Aug 2026 19:49:03 GMT

Which city?

Check Telus outage map

https://www.telus.com/en/mb/outages

Report the issue

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 19:56:53 GMT

Samsung S22

Re: Service outage

slusagm — Thu, 06 Aug 2026 20:01:03 GMT

Not what phone, which city.. or you checked Telus outage map?

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 20:03:34 GMT

Forestburg Alberta. I will check the map

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 20:08:39 GMT

No outage on Telus map

Re: Service outage

Lesley6 — Thu, 06 Aug 2026 20:13:17 GMT

Looks like there has been some cable damage in Halkirk Alberta which is about 28 mins from my location. I googled and it may affect my cell service

Re: Service outage

slusagm — Thu, 06 Aug 2026 20:22:44 GMT

Glad you find out the reason. Reboot phone often and it can come back any time. You can also change network mode , LTE or 5G and see if better

Re: Service outage

BKNS27 — Thu, 06 Aug 2026 21:00:29 GMT

@Lesley6

To reset your Network Settings:

Go to Settimgs-General Manage-Reset-Reset Network Setting-click on Reset Settings.

You will need to re-enter your Modem/Router password if you connect to home wifi.