New user

Henri1 — Thu, 06 Aug 2026 14:56:09 GMT

I just signed up yesterday with public mobile and everything was confirmed for the transfer from Roger’s.

I cannot call anyone. It says call failed or just dead air.
is this common? How do I get it fixed

Re: New user

hTideGnow — Thu, 06 Aug 2026 15:05:28 GMT

remove the Rogers sim card, or if it the Rogers sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good

Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: New user in Get Support

New user

Re: New user