topic Re: Payment troubles in Get Support

Payment troubles

Gerri5 — Thu, 06 Aug 2026 02:29:18 GMT

Went to pay my phone bill and selected a plan by mistake. now it wants me to change my number. i don't want a new plan. I'd like to cancel the plan that was selected by mistake.

Re: Payment troubles

fixin1 — Thu, 06 Aug 2026 02:38:39 GMT

@Gerri5 - You may either have:

Went without paying for 90 days after the plan expired (which would've cut off your service over 90 days ago.
Incorrectly Logged in (please try the login again)

I would suggest contacting a Public Mobile Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please monitor an agent to respond back to you. They may notify you asking for some information through Private Message, in your community mailbox by clicking here: Mailbox

Re: Payment troubles

hairbag1 — Thu, 06 Aug 2026 02:38:51 GMT

@Gerri5

you'll need Customer Support to help with this. Use this link to dm Customer Support... https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

They're gone home now so expect their reply tomorrow am.

Re: Payment troubles

softech — Thu, 06 Aug 2026 02:39:28 GMT

@Gerri5

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, usually you will just need to engage them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Payment troubles

CSA_PM — Thu, 06 Aug 2026 15:47:29 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.