topic Porting error in Get Support

Porting error

LeighDuncan — Thu, 06 Aug 2026 01:56:34 GMT

My phone number was ported incorrectly. I am currently stuck in a loop.

I responded "YES" to the transfer mobile number. 5 hours later I get the reinitiate text message to respond with "1". At this point I can only make outbound calls and use data. I no longer receive calls or text.

Koodo porting support line automatically forwards instructions as text, but I can't text. I need text for verification codes. Fido switched to scheduling calls and the next availability is a week from now.

Reinitiating by replying "1" does not work because I cannot text. Neither does requesting a new transfer through the app or website because my "YES" is not being received.

What can I do besides waiting for Fido to get back to me next week?

Re: Porting error

LeighDuncan — Thu, 06 Aug 2026 02:00:45 GMT

I have both PM and Fido esim on my phone and both network has signal. I have tried restarting and airplane mode. Changing the primary esim to Fido and PM to text "YES" with.

Re: Porting error

hTideGnow — Thu, 06 Aug 2026 02:16:02 GMT

hi @LeighDuncan

the port likely not completed.

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage