topic Re: Subscription in Get Support

Subscription

DSM_81 — Wed, 05 Aug 2026 19:44:20 GMT

I purchased the $50 plan and activated the SIM card and when I go to make ph calls is says I have no minutes but it’s unlimited talk and txt in the $50 plan so what’s up?

Re: Subscription

hTideGnow — Wed, 05 Aug 2026 19:46:10 GMT

hi @DSM_81

it was just a system glitch. Reboot your phone and it will be good

Re: Subscription

DSM_81 — Wed, 05 Aug 2026 19:47:06 GMT

I have turned off my phone and still have the same issue

Re: Subscription

hTideGnow — Wed, 05 Aug 2026 19:48:17 GMT

hi @DSM_81 Reboot it once more time

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage