topic Help in Get Support

Help

FaziaLahdiri — Wed, 05 Aug 2026 17:09:06 GMT

I recently switched to Public Mobile and transferred my existing phone number. I have an iPhone 13 using an eSIM.

Unfortunately, I have no service at all. I cannot make or receive calls, send or receive text messages, or use mobile data.

Re: Help

hTideGnow — Wed, 05 Aug 2026 17:18:59 GMT

hi @FaziaLahdiri

try this.

remove the old carrier sim card, or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good

Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help

FaziaLahdiri — Wed, 05 Aug 2026 17:24:11 GMT

I can't see PM , it's not showing, I still see the old operator Fido

Re: Help

FaziaLahdiri — Wed, 05 Aug 2026 17:25:21 GMT

I'm very mad and not satisfied at all , I need an agent to call me to help me asap

Re: Help

hTideGnow — Wed, 05 Aug 2026 17:25:45 GMT

hi @FaziaLahdiri

look like the PM eSIM was not installed.

ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help

FaziaLahdiri — Wed, 05 Aug 2026 17:38:33 GMT

I NEED A SOLUTION ' THE AGENT DOESN'T REPLY

Re: Help

hTideGnow — Wed, 05 Aug 2026 17:45:40 GMT

hi @FaziaLahdiri

we are just customers in this community. If you have submitted a ticket, they will reply to your community inbox within an hour