topic Re: I'd like to cancel my subscription in Get Support

I'd like to cancel my subscription

Perrindi64 — Tue, 04 Aug 2026 21:15:32 GMT

Re: I'd like to cancel my subscription

hTideGnow — Tue, 04 Aug 2026 21:27:58 GMT

couple ways to cancel account.

you can cancel by porting out the phone number if you wish to keep it

if you don't need the phone number, you can disable Autopay and cancel the service that way. Login My Account, Go to Payment page and click Manage Subscription and then disable Subscribed there

if you cannot login My Account, then you can ask PM support agent to help with cancellation. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cancel subscription

Perrindi64 — Tue, 04 Aug 2026 22:36:12 GMT

How do I cancel my subscription. It seems impossible to do.

Re: Cancel subscription

hTideGnow — Tue, 04 Aug 2026 22:45:59 GMT

hi @Perrindi64 please follow the steps in my previous reply above

Re: Cancel subscription

BKNS27 — Wed, 05 Aug 2026 03:35:56 GMT

@Perrindi64

It is straight forward so what is your issue?

- Easiest is to port to another carrier and your account will automatically close after porting is completed.

- Login into your account and disable Subscribe (AutoPay) to unsubscribe and your account will close after 90 days of nonpayment and your number return to the carrier you got the number from.