topic Re: Account in Get Support

Account

Morph1 — Mon, 03 Aug 2026 22:58:12 GMT

Bought a Sim and voucher and now I cant activate

Re: Account

Chalupa_Batman — Mon, 03 Aug 2026 22:59:48 GMT

@Morph1 wrote:
Bought a Sim and voucher and now I cant activate

For some reason, Public Mobile doesn't allow people to sign up with a voucher any more. They require you to sign up using a credit card. Now, some here say that you can sign up with a pre paid credit card, but I've never been able to apply that test.

Re: Account

hTideGnow — Mon, 03 Aug 2026 23:02:26 GMT

Sorry @Morph1

you cannot activate by voucher anymore. If you don't have a credit card or debit card, you have to buy a Prepaid credit card from shops like Shoppers Drug mart and use the Prepaid credit card to activate a plan. You can then use the voucher for paying renewal after activation

Re: Account

BKNS27 — Mon, 03 Aug 2026 23:03:53 GMT

@Morph1

Unfortunately, PM will require a CC or debit card on initial activation of a SIM. After the initiation, you can use vouchers for future payment but disable Subscribe (AutoPay) and pay with vouchers.

Re: Account

slusagm — Mon, 03 Aug 2026 23:07:44 GMT

oops, you cannot use voucher for activation anymore, it can only be used for renewal or buying addon

ask a friend with credit card to help for activation, then you can ask PM to remove the card from the system. Or get a Prepaid Visa or Prepaid MC and use it for activation. But it is true, prepaid card has a $5 fees for activation