topic Re: Transfer eSIM to physical sim in Get Support

Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 00:40:57 GMT

I followed instructions and have waited for 6 hours. Service doesn’t looks available yet.@

Re: Transfer eSIM to physical sim

BKNS27 — Mon, 03 Aug 2026 00:45:36 GMT

How did you switch from eSIM to SIM?
Did you login to your account then go Account tab-Change Your SIM Card and reboot your phone.

Re: Transfer eSIM to physical sim

hairbag1 — Mon, 03 Aug 2026 00:46:25 GMT

@Rogerdeng

you simply log in to your Public Mobile account > tap the Account tab and scroll down to find Change Your Sim Card. Shouldn't hafta wait very long for that to happen. What steps did you take ?

Re: Transfer eSIM to physical sim

hTideGnow — Mon, 03 Aug 2026 00:47:08 GMT

hi @Rogerdeng

what have you done to update the sim card number? and did you reboot the phone with the physical sim? did you try the physical sim on different phone?

And iss this a new activation and have trouble with activating eSIM? If that is the case, you need to ask PM agent to help to update the sim card number, have you done that yet?

or you are existing subscriber changing sim card to physical? if you are, did you update the sim card number on My Account or PM app? Login to My Account or PM app, go to Profile page or Account page and confirm if the sim card number matches the physical sim card number you have?

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 00:49:30 GMT

It has been 6 hours. From app, I can see it has been registered with physical SIM

Re: Transfer eSIM to physical sim

slusagm — Mon, 03 Aug 2026 00:50:48 GMT

are you using the physical sim card on the same phone as the eSIM was installed?

make sure the old eSIM is deleted. Make sure the PM sim is enabled, the label should be set to Primary. Reboot phone and Reset network settings

if all looks good, then ask Public Mobile to check and confirm if anything worng

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 00:59:48 GMT

I simply did it from public mobile app. Follow instructions

I have tried rebooting.

Re: Transfer eSIM to physical sim

hTideGnow — Mon, 03 Aug 2026 01:04:31 GMT

hi @Rogerdeng

so the sim card number showing there is the correct one?

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 01:06:58 GMT

Yes, did it from app.you can see the screenshot I posted. Has rebooted twice

Re: Transfer eSIM to physical sim

hTideGnow — Mon, 03 Aug 2026 01:08:54 GMT

hi @Rogerdeng

have you try Reset network settings?

can you test your sim card using another phone?

if same, ask PM agent to help, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 01:13:42 GMT

Yes,SIM card number is correct. I have tried this card in another phone, also no service

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 01:21:19 GMT

Yes. Did it from app and rebooted phone twice couple times. Also have tried the SIM card with different phone. Still no service

Re: Transfer eSIM to physical sim

Rogerdeng — Mon, 03 Aug 2026 01:27:09 GMT

Yes card number is correct