https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97271#M99385 How much $ is the total cost for the promo plan including tax? $120? It shows my payment was received on Nov 13 of $120 and my Community Reward of $1 was applied on Nov15.. My old plan was $135 so the account is now suspended and balance shows zero. (a different phone number appears in the top left corner also). So confused. Thu, 17 Nov 2016 00:03:16 GMT Dee 2016-11-17T00:03:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97138#M99383 I tried to switch to 40 plan from my existing plan but because it only took $120 It didnt go through. Now I cannot get back into My Account (message about not connecting but can access Activate link no problem) to add the $14 And add the special plan. Help! Tue, 04 Jan 2022 23:25:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97138#M99383 Dee 2022-01-04T23:25:53Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97152#M99384 <P>Why can't you login to your self-serve account? Why are you trying to add $14?</P><P>Did you manually add $120 or it Auto charged from your cc?</P> Wed, 16 Nov 2016 22:57:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97152#M99384 NDesai 2016-11-16T22:57:29Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97271#M99385 How much $ is the total cost for the promo plan including tax? $120? It shows my payment was received on Nov 13 of $120 and my Community Reward of $1 was applied on Nov15.. My old plan was $135 so the account is now suspended and balance shows zero. (a different phone number appears in the top left corner also). So confused. Thu, 17 Nov 2016 00:03:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/97271#M99385 Dee 2016-11-17T00:03:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98198#M99386 Hi sorry about sounding confused. I am. Before my renewal date I selected the new promo plan for 90/$120. And added $120.Prior to this I was on 90/$135 plan. On my renwal date a text message appeared on my phone that I didnt have enough funds and I am suspended. But a payment history shows $120 on Nov 13? Thu, 17 Nov 2016 17:21:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98198#M99386 Dee 2016-11-17T17:21:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98250#M99387 Okay now that I have actually investigated into this more. My actual bank account shows $135.60 taken by Public Mobile from my bank on Nov 14 and my Public Mobile account is Suspended for lack of funds? My old plan was $135 but before my renewal date on Nov 15 I changed to the 90/$120day Fall Promo. Is there Anyone right now that can help get me going again? Thu, 17 Nov 2016 17:59:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98250#M99387 Dee 2016-11-17T17:59:39Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98977#M99388 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/11081">@Dee</a>&nbsp;Looks like its trying to renew your old plan and not recognizing you made a change.</P><P>Send private message to one of staff members with info posted here:&nbsp;<A href="http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858/jump-to/first-unread-message" target="_blank">http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858/jump-to/first-unread-message</A></P> Fri, 18 Nov 2016 01:07:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-switch-to-40-plan/m-p/98977#M99388 NDesai 2016-11-18T01:07:18Z