topic Re: Incoming text limit? in Get Support

Incoming text limit?

APascoe — Fri, 31 Jul 2026 14:01:15 GMT

I am on an older plan. It shows a limit of 50 int texts. Strangely all my outgoing texts (Canadian numbers) count towards that limit. What happens if I reach the 50?

Re: Incoming text limit?

hTideGnow — Fri, 31 Jul 2026 14:03:37 GMT

hi @APascoe

that is not a plan limit but a phone messaging app limit

what phone do you have? any older one?

Re: Incoming text limit?

Dunkman — Fri, 31 Jul 2026 14:04:41 GMT

@APascoe

That is an older grandfathered plan. At 50 texts, it should just stop working. You will not be charged extra.

Maybe look in your account and check which plans are available to you. You should fine a similar plan with unlimited texting at maybe a higher price point. Might be worth it.

Re: Incoming text limit?

APascoe — Fri, 31 Jul 2026 20:29:37 GMT

my usage statistics tells me how many outgoing messages I have used from the 50 limit. They are all to Canadian numbers. Limit is for international SMS, at least it says so in the plan. Maybe I should open a ticket?

Re: Incoming text limit?

hTideGnow — Fri, 31 Jul 2026 20:31:14 GMT

hi @APascoe

but what plan do you have ? the $13 plan?

can you post your plan details you see from Subscription and Add-on page?

Re: Incoming text limit?

APascoe — Fri, 31 Jul 2026 20:34:12 GMT

there is no incoming text limit. It is the 13$ plan and it says 50 int sms (outgoing)