topic Re: Service in Get Support

Service

perrymax — Fri, 31 Jul 2026 17:03:43 GMT

Activated yesterday but some texts are failing to go through still - I can receive texts but my replies are not being delivered? Why

Re: Service

hTideGnow — Fri, 31 Jul 2026 17:08:14 GMT

hi @perrymax

Android or iPhone?

first, make sure the old carrier sim card is removed, if esim, disable it. So, Public Mobile sim should be the only one left

if you have an iPhone, you can:
Go to Settings on your phone, Then to Messages/FaceTime, Switch iMessage/FaceTime OFF
And go to Settings, then Phone and then My Number to remove the phone number
Wait 5 minutes and reboot the phone
Then go to Settings, Phone, My number and put the number back
And go to Settings, Message/FaceTime and turn iMessages/FacekTime back ON again
Wait for it to finish activating in iMessage

But if yours is an Android:
uninstall Google Message
Reboot phone and reinstall (or update) the Google Message from Play Store.
You might also want to go to Google Message Settings menu and make sure RCS is enable and registered

Cannot Call out or receive text

perrymax — Fri, 31 Jul 2026 19:13:35 GMT

I am having same issues - cannot call out or receive texts. Very frustrated

Re: Cannot Call out or receive text

softech — Fri, 31 Jul 2026 19:16:08 GMT

@perrymax

esim or physical sim?

First, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Check if PM sim is there. If you have physical sim, install it first.

And do this for physical or eSIM:

On Android: Check your Sim Card Manager and see if a Public Mobile Sim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the SIM is there. If it is, make sure the PM SIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

If it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there

Re: Service

perrymax — Fri, 31 Jul 2026 19:18:16 GMT

nothing working - cannot make calls or receive texts

Re: Cannot Call out or receive text

perrymax — Fri, 31 Jul 2026 19:29:46 GMT

where do I find Reset all Networks????

Re: Cannot Call out or receive text

perrymax — Fri, 31 Jul 2026 19:33:09 GMT

also why is this happenning - what does this mean?

I can receive normal SMS, but not application-to-person verification messages or short-code 2FA texts since porting my number. Please check SMS provisioning and short-code routing."

Re: Cannot Call out or receive text

hTideGnow — Fri, 31 Jul 2026 20:13:01 GMT

hi @perrymax

to reset network settings:
iPhone: Settings , General , Transfer or Reset iPhone, Reset and finally Reset Network Settings
Android: Settings , System (or General Management) , Reset , Reset Network Settings

if that does not work, ask PM agent to help , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage