topic Re: Two voicemail box in Get Support

Two voicemail box

Be1980 — Thu, 30 Jul 2026 22:05:25 GMT

Hello,

I recently transfered my number from Public Mobile to Koodo. Now, I have two voicemail box.

Just you know, I removed Public Mobile SIM card from my phone and restarted it multiple time, but the issue did not resolve.

Please let me know.

Re: Two voicemail box

slusagm — Thu, 30 Jul 2026 22:59:30 GMT

Did you turn off iPhone Live Voicemail or Pixel Take a Message? That could be where the "second" mailbox is

Re: Two voicemail box

Be1980 — Thu, 30 Jul 2026 23:20:45 GMT

I do not have Pixel Take a Message.
Actually, when I press and hold 1, it connects to the mailbox I had with Public Mobile, which then gives me an option to access a second voicemail box. When I select that option, it transfers me to my Koodo voicemail and asks for my number

Re: Two voicemail box

umnikke8 — Thu, 30 Jul 2026 23:29:15 GMT

Contact customer service, under Get Help, file a ticket.

Re: Two voicemail box

BKNS27 — Thu, 30 Jul 2026 23:32:12 GMT

@Be1980

That is strange, once you port out of PM. Your account is closed and that include all features.