topic Re: Cs_agent in Get Support

Cs_agent

Empoy — Thu, 30 Jul 2026 20:20:33 GMT

I have a problem with my public mobile number..its monthly auto pay but these month its suddenly not working i dont know why they suspend my number..i cant even receive call and i cant call too..i can receive sms message but if i need a verification code..i cant receive it..what will i do now i want to still keep my number i try to reactivate my sim but when i put the iccd it says invalid sim…so can you help me fix it..

Re: Cs_agent

slusagm — Thu, 30 Jul 2026 20:25:45 GMT

you can get the code by email. Click Didn't receive code or Resend code and you should see the email option

if you can receive the code and can login My Account, click Pay and Resume services now button and make a payment to resume. But if you can login and do not see that Pay button, use this link to load funds to renew:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if you cannot login, or you can login but has payment error, you can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Cs_agent

hairbag1 — Thu, 30 Jul 2026 20:47:19 GMT

@Empoy

as you can't access your account, you can also use this link to dm Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How to check for a response:

Click the envelope icon at the top of the Community page.
A red dot will appear when you have a new message.
You’ll also receive an email notification, but be sure to reply directly in the Private Messages section in the Community (not by replying to the email).