topic Re: Sim card 27 days in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458839#M993579 <P>We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.</P> Thu, 30 Jul 2026 19:43:00 GMT CSA_PM 2026-07-30T19:43:00Z Sim card 27 days https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458833#M993575 <P>My sim card has been in the mail for 27 days. I cannot get chatbots to help. I need a phone. Where is my SIM card</P> Thu, 30 Jul 2026 19:19:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458833#M993575 Dirt11 2026-07-30T19:19:15Z Re: Sim card 27 days https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458837#M993577 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/421847">@Dirt11</a>&nbsp;</P><P>You will need send a private message to CS_Agent. It will take a few hours to respond:</P><P><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></SPAN></P><P><SPAN>I will try to escalate your post to CSA_PM who should private message you&nbsp;</SPAN></P> Thu, 30 Jul 2026 19:30:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458837#M993577 Dunkman 2026-07-30T19:30:00Z Re: Sim card 27 days https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458839#M993579 <P>We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.</P> Thu, 30 Jul 2026 19:43:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-27-days/m-p/1458839#M993579 CSA_PM 2026-07-30T19:43:00Z