topic Re: Forgotten Email Address in Get Support

Forgotten Email Address

DaveKennedy1 — Thu, 30 Jul 2026 19:01:42 GMT

I have an account / plan for my son to use for emergencies. I believe it needs its payment details updated.

I don't recall the email address to access it. I know only the mobile phone number.

How may I get access to the account or is it dead now and I need to sign up a new account with another provider?

Re: Forgotten Email Address

slusagm — Thu, 30 Jul 2026 19:06:25 GMT

use the Forgot email on the login page and it will send you an email, then check all the possible email addresses.

but if you still cannot find the email you used, ask PM and they will help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgotten Email Address

hTideGnow — Thu, 30 Jul 2026 20:00:07 GMT

hi @DaveKennedy1

if you need to pay urgently to resume service, consider paying by voucher first. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

With the login, PM support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage