topic Payment in Get Support

Payment

Rogers2 — Thu, 30 Jul 2026 13:20:28 GMT

Payment tried to come out of my account at 4:30 am today. The amount was in my account just 4 hours later so I need the money to be withdrawn. I’m am away from home now with no phone service

Re: Payment

BKNS27 — Thu, 30 Jul 2026 13:41:51 GMT

@Rogers2

Did you login to your account and check to see if the Subscribe (AutoPay) button was enabled on the PM website or showing that your account is active on the PM app?

You can also dial 611 ir call 1-855-4PUBLIC to check the status of your account.

If it is suspended then you need to make a manual payment to restore service. You can also make payment with vouchers.

If your account is active then there could be an outage in your area so check the map:

https://www.telus.com/en/bc/outages

If everything looks fine then contact a CS_Agent to check out your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Dunkman — Thu, 30 Jul 2026 14:03:05 GMT

@Rogers2

You will need to manually load up funds to get your account restarted.

https://myaccount.publicmobile.ca/en/account/payment/funds/card