Activation

amarie2020 — Thu, 30 Jul 2026 10:46:08 GMT

New member to this and cannot receive SMS or make outbound calls despite waiting the 5 hours to transfer number.

Re: Activation

porcupine — Thu, 30 Jul 2026 11:32:23 GMT

Did you reply yes to the text. Also did you reboot your phone

Re: Activation

softech — Thu, 30 Jul 2026 12:07:11 GMT

@amarie2020

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Activation in Get Support

Activation

Re: Activation

Re: Activation