topic Activation in Get Support

Activation

John4yo — Thu, 30 Jul 2026 05:30:15 GMT

New member to this and it was not activated the data or even signal after I transfer

Re: Activation

BKNS27 — Thu, 30 Jul 2026 08:50:49 GMT

@John4yo

Did you reply to the confirmation text from your previous carrier with YES that you are porting over to PM?

If you did then reboot your phone by powering off then back on.

It could be that the porting was not completed so contact a CS_Agent to complete the porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

hTideGnow — Thu, 30 Jul 2026 13:55:42 GMT

hi @John4yo

First, remove the old carrier sim card, or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good

Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage