topic Re: 3G $5 fee? in Get Support

Re: 3G $5 fee?

grey_squirrel — Fri, 24 Jul 2026 01:14:01 GMT

Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.

Re: 3G $5 fee?

hTideGnow — Fri, 24 Jul 2026 01:18:24 GMT

it's not the network, it is the phone. Your phone is not on PM's VoLTE whitelist. So, you can be using a phone that is using 4G network for data, but when voice comes come, it will switch back to 3G for voice.

you need a new phone that is VoLTE whitelisted

Re: 3G $5 fee?

grey_squirrel — Thu, 30 Jul 2026 01:20:32 GMT

hi hTideGnow, thanks for the info!
I just checked, and I do already have the VOLTE call setting on my phone turned on. So that seems like it should be working? How do I know if its on the whitelist or not?
I have a ZTE Cymbal 2.

Re: 3G $5 fee?

hTideGnow — Thu, 30 Jul 2026 01:33:20 GMT

hi @grey_squirrel

use the IMEI checker to confirm:
https://www.publicmobile.ca/get-help/articles/volte

please also share the result