topic Re: New subscriber in Get Support

New subscriber

Zara4 — Wed, 29 Jul 2026 17:29:23 GMT

I just subscribed today July 29 and I paid but now my account is on hold. I go to check why and it says my payment is overdue. But that doesn’t make sense because I just subscribed for the first time. I looked closely and it says my cycle is from Jun 29- Jul 29. I don’t get it. I subscribed today on July 29 I didn’t have this in June. Why are they making me pay twice

Re: New subscriber

hTideGnow — Wed, 29 Jul 2026 18:26:39 GMT

hi @Zara4

try to reboot your phone and check if the service work

if same, ask PM agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber

BKNS27 — Wed, 29 Jul 2026 20:58:50 GMT

@Zara4

That is strange. It seems like a account was already created.

I think you are creating another account. You can only have 1 email/1 account.
Logout out of that account and start a new subscription but contact a CS_Agent first to see why there is another account for the new one you just created.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber

Zara4 — Thu, 30 Jul 2026 01:21:22 GMT

I reboot my phone and it worked!