topic Re: Change plan. in Get Support

Change plan.

Ashvaz — Tue, 04 Jan 2022 23:25:47 GMT

I am a senior citizen. A few minutes ago I just entered a plan which I do not need. The cost is $30 a month. I want a plan for $ 10 a month. I tried to change to theis plan but the computer says that it can only be changed after 3 months.

please help.

Re: Change plan.

computergeek541 — Tue, 10 Jul 2018 22:10:43 GMT

@Ashvaz wrote:
I am a senior citizen. A few minutes ago I just entered a plan which I do not need. The cost is $30 a month. I want a plan for $ 10 a month. I tried to change to theis plan but the computer says that it can only be changed after 3 months.
please help.

Officially, once you've chosen a plan, your're stuck with. You could tell the billing system to change to a different plan, but you would lose what you've already paid. You can try to send a private message to Moderator_Team ane hope that they're willing to make an exception/adjustment for you.

Re: Change plan.

jp2 — Tue, 10 Jul 2018 22:53:52 GMT

Here is the info for contacting the mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: Change plan.

irritated — Wed, 11 Jul 2018 03:52:53 GMT

When I made a mistake like that, the Mod team, was able to rectify the situation and changed my plan. I didn't lose the balance of the overpayment. It just stayed on my PM account, for future use - as long as you stay with PM, it will be applied to the following month, if still left over, then the month after that.

Re: Change plan.

Ashvaz — Wed, 18 Jul 2018 13:19:00 GMT

Re: Change plan.

Ashvaz — Thu, 19 Jul 2018 20:55:27 GMT

I accept the change plan.

Re: Change plan.

CS_Agent — Thu, 19 Jul 2018 21:04:59 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change plan.

Ashvaz — Thu, 19 Jul 2018 22:09:47 GMT

I do not know if Public Mobile changed the plan with your assistance. If they did then I thank you. God Bless.