topic Re: Invalid Phone Number error in Get Support

Re: Invalid Phone Number error

melanierules — Wed, 29 Jul 2026 23:44:52 GMT

I wish that I had seen these comments before I decided to switch to Public Mobile today. I have spent over 2 hours now going in circles. When I try to input my existing Koodo number to transfer to Public Mobile, I get a notice that it is "invalid"! When I try to submit a ticket, I end up with a blank (white) screen. This is terrible customer service!

Re: Invalid Phone Number error

hTideGnow — Wed, 29 Jul 2026 23:46:39 GMT

hi @melanierules

we are here to help.

are you porting from Koodo Prepaid service?

if you are, what area code and the next 3 digits is your phone number? it could be the phone number itself that is not port into Public mobile

Re: Invalid Phone Number error

melanierules — Thu, 30 Jul 2026 00:16:11 GMT

I have a Koodo plan that I pay each month.

My area code is 416 and the first 3 digits are 220.

Re: Invalid Phone Number error

hTideGnow — Thu, 30 Jul 2026 01:07:23 GMT

@melanierules wrote:
I have a Koodo plan that I pay each month.
My area code is 416 and the first 3 digits are 220.

Hi @melanierules

416 is a toronto number, it can be ported into PM

but sounds like you have a Koodo Prepaid account. With Koodo Prepaid, you have to choose a new number to complete the activation first. Once you have the line activated and working, you will need to open ticket with PM agent and ask them to help port your line into PM manually

So, when you are done with the new line with the new phone number,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage