topic Re: Why Pm so junk? in Get Support

Re: Why Pm so junk?

Rollipopps — Wed, 29 Jul 2026 22:47:56 GMT

Public mobile STILL JUNK. I made the mistake of trying Public out again, and not even a few weeks later I have Koodo (on the Public Mobil page) offering me a muchb% better option/deal. So I accept! And for the last 3 days the oporaters have been playing an ignorant game of cat and mouse as I'm trying to port my number over to Koodo. Nobody seems to know what's going on... Or how to get the offer theybe sent me online. My new bill comes up in a few short days and I have a suspension they're just waiting for it to roll over so they can collect the next month's bill before Im able to leave. Anyone working here want to prove me wrong?

Re: Why Pm so junk?

hTideGnow — Thu, 30 Jul 2026 01:00:29 GMT

hi @Rollipopps sorry with PM actually is good

but if you are porting to koodo now, Koodo porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

Re: Why Pm so junk?

Rollipopps — Thu, 30 Jul 2026 01:05:51 GMT

I was on the phone with him over an hour yesterday and they had no way of bringing up the transfer option that you guys have offered here so they said that I need to go through you guys to get that koodo deal

Re: Why Pm so junk?

hTideGnow — Thu, 30 Jul 2026 01:09:23 GMT

hi @Rollipopps

this is not unusual. With any carrier, not just Koodo, they might have many plans but you need to go via the proper way to activate particular plan. Like those retail mobile shop, one shop offers you a plan does not mean you can activate in another shop.