topic Replace Lost Sim Card in Get Support

Replace Lost Sim Card

Nick222 — Wed, 29 Jul 2026 23:22:21 GMT

Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I use my email temporarily to receive a verification code? Thank you!

Re: Replace Lost Sim Card

hTideGnow — Wed, 29 Jul 2026 23:34:01 GMT

hi @Nick222

If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

After you logged in the app, go to Profile to update sim card (or if you are using My Account using a browser, go to Profile page)

But if you cannot get the code via email or voicemail, you need to ask PM agent to help. You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Replace Lost Sim Card

Chalupa_Batman — Wed, 29 Jul 2026 23:45:11 GMT

@Nick222 wrote:
Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I use my email temporarily to receive a verification code? Thank you!

Hello @Nick222

Of course, when it tries to send the code to your phone, click on "Didn't Get The Code" and there may be options there to send to email if the account was set up correctly. If you are able to get in that way, then once you are in, use this link to go directly to change the SIM card number.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

If you do require further assistance because you're unable to get into your account, you're more than welcome to reach out to customer service to help reset your account to change the SIM card.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.