topic Re: unable to activate in Get Support

unable to activate

jon- — Wed, 29 Jul 2026 21:14:41 GMT

I'm a new customer. visa, email, all the process questions answered. Filled everything out. Last step. "unable to activate". how do i fix his. Currently i cannot send or receive any calls. I need my phone for work. HELP!

Re: unable to activate

slusagm — Wed, 29 Jul 2026 21:16:12 GMT

@jon-

Try reboot the phone and re-login the app and see if the app can complete the activation.

But if you still get the same error, you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: unable to activate

hTideGnow — Wed, 29 Jul 2026 21:17:39 GMT

hi @jon-

If you got the error ""SUBSCRIPTION NOT ACTIVATED" at step 6, Reboot your phone, re-login and the app will try to complete the activation

If same, then remove the old carrier sim card, or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good

Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage