topic Re: My Account in Get Support

My Account

HashM99 — Wed, 29 Jul 2026 16:24:17 GMT

I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?

Re: My Account

hairbag1 — Wed, 29 Jul 2026 16:31:51 GMT

as long as you have an active account...log in to your account using the mobile app..then buy a new esim...it'll end up being a free replacement esim. You'll still have your original number too.

Re: My Account

HashM99 — Wed, 29 Jul 2026 16:42:31 GMT

Thank you, to open my old account…the app sent a my verification code to my old phone and because I don’t have a eSIM I can’t see the verification code

Re: My Account

hairbag1 — Wed, 29 Jul 2026 16:45:46 GMT

@HashM99 wrote:
Thank you, to open my old account…the app sent a my verification code to my old phone and because I don’t have a eSIM I can’t see the verification code

Tap the Didn't Receive Code or Resend to Email options. If still no luck you can ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage