My data isn’t working

s_harman70 — Tue, 28 Jul 2026 13:18:25 GMT

My data is not working it’s very slow I tried getting a data add on but still no working

Re: My data isn’t working

BKNS27 — Tue, 28 Jul 2026 13:25:41 GMT

@s_harman70

I would suggest you reset the Network setting on your phone then reboot your phone.

Re: My data isn’t working

softech — Tue, 28 Jul 2026 13:26:44 GMT

@s_harman70 Try to proceed with a Reset Network Settings after a device reboot

If issue persists, ask PM CS agent to re-provision your account.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My data isn’t working

s_harman70 — Tue, 28 Jul 2026 13:27:48 GMT

Already did it and didn’t work

topic Re: My data isn’t working in Get Support

My data isn’t working

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Re: My data isn’t working