new subscription

Indyeddy — Mon, 27 Jul 2026 20:05:48 GMT

i have subscribed

to Public Mobile and cancelled Rogers. I activated the PM eSIM but my phone does not seem to work. Do I need to take out the Rogers SIM card?

Re: new subscription

hTideGnow — Mon, 27 Jul 2026 20:07:26 GMT

hi @Indyeddy

yes, you need to take out Rogers sim. So, remove the Rogers sim card, or if it the Rogers sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good

Next, go to Sim Manager or Settings->Cellular and check if PM sim is showing there. Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic new subscription in Get Support

new subscription

Re: new subscription