CS_Agent

Svodeni11 — Mon, 27 Jul 2026 18:12:15 GMT

I have an account under a different email and phone number that will not let me login despite resetting the password multiple times. I reset the password, attempt to login with the new password, and it does not work. I need to update my credit card info on the account.

Re: CS_Agent

slusagm — Mon, 27 Jul 2026 18:16:08 GMT

were you using PM app? on some phone when you use PM app to enter the password, the keyboard will change the first character to Capital and hence the password is wrong. If you have been using PM app, click the eye to check the password before submitting to login

or you can try using browser with Incognito mode

but if that does not help, ask PM to help to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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CS_Agent

Re: CS_Agent