https://productioncommunity.publicmobile.ca/t5/Get-Support/5-surcharge/m-p/1455308#M993121 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/421183">@David33B</a>&nbsp;</P><P>it will, but it usually takes 30 days after changing the phone for the system to drop the charge.&nbsp; It is better to open a ticket with PM after you changed the phone so they can confirm and&nbsp; remove the charge manually</P> Thu, 16 Jul 2026 16:54:08 GMT softech 2026-07-16T16:54:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/5-surcharge/m-p/1455305#M993120 <P>Will the charge automatically be removed within 30 days of moving the SIM card from the old phone to the new compatible phone?&nbsp; .... or do we need to let them know of the equipment change?</P> Mon, 27 Jul 2026 17:36:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/5-surcharge/m-p/1455305#M993120 David33B 2026-07-27T17:36:29Z https://productioncommunity.publicmobile.ca/t5/Get-Support/5-surcharge/m-p/1455308#M993121 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/421183">@David33B</a>&nbsp;</P><P>it will, but it usually takes 30 days after changing the phone for the system to drop the charge.&nbsp; It is better to open a ticket with PM after you changed the phone so they can confirm and&nbsp; remove the charge manually</P> Thu, 16 Jul 2026 16:54:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/5-surcharge/m-p/1455308#M993121 softech 2026-07-16T16:54:08Z