topic Re: Voicemail not working in Get Support

Voicemail not working

Budgie15 — Sun, 26 Jul 2026 18:50:32 GMT

Why am I getting transcriptions instead of voicemail recordings?

Re: Voicemail not working

slusagm — Sun, 26 Jul 2026 18:52:19 GMT

You have iPhone Live Message or Pixel Live Message turned on. Disable it and reboot phone will change it back

Re: Voicemail not working

Chalupa_Batman — Sun, 26 Jul 2026 19:02:30 GMT

@Budgie15 wrote:
Why am I getting transcriptions instead of voicemail recordings?

Hello @Budgie15

If you're seeing text like transcripts instead of standard audio notifications, your phones operating system may be the reason.

For Apple, it's Apple Live Voicemail. It's a feature in iOS 17 or newer.

For Android, it's a built in tool like Call Screen or Samsungs "take a messages".

If you press and hold on to 1, it should go to voicemail and you can hear them there.

Re: Voicemail not working

slusagm — Sun, 26 Jul 2026 19:33:59 GMT

@Budgie15

To turn off Live Voicemail on your iPhone, open the Settings app, tap Apps, select Phone, and toggle off the Live Voicemail switch.

To disable the "Take a Message" feature on your Google Pixel, open the Phone app, tap the More menu (three dots) in the top-right corner, select Settings, tap Take a Message, and toggle the switch to the Off position