topic Re: Help contact support in Get Support

Help contact support

Roysphone — Sun, 26 Jul 2026 18:37:59 GMT

How to get support for network not connecting and locked out of account/doesn’t recognize phone/email.

Chalupa_Batman — Sun, 26 Jul 2026 18:39:03 GMT

@Roysphone wrote:
How to get support for network not connecting and locked out of account/doesn’t recognize phone/email.

If you're locked out of your account, you can get PM to help you reset it.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

BKNS27 — Sun, 26 Jul 2026 18:39:24 GMT

Here the dm to a CS_Agent:

slusagm — Sun, 26 Jul 2026 18:39:31 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

BKNS27 — Sun, 26 Jul 2026 18:43:38 GMT

Dial 611 to check the status of your account. If it is active and not suspended.

If it is active then there could be an outage in your area.

If it is suspended then you need to make a manual payment.