topic Re: Not receiving calls in Get Support

Not receiving calls

tanesha — Tue, 04 Jan 2022 23:25:41 GMT

YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.

Re: WE NEED LIVE PERSON ASSISTANCE!

ShawnC13 — Tue, 10 Jul 2018 18:02:52 GMT

@tanesha wrote:
YOU ARE NOT ALONE! I'M TRYING TO SOLVE MINE, I HAVE NOT BEEN ABLE TO RECEIVE CALLS SINCE I SET UP MY ACCOUNT.

You are replying to an old thread. I have moved this to it's own thread. Did you port a number over? If so and you aren't able to receive calls your port is stuck and you will need to contact the Moderators.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Not receiving calls

Acekiller — Tue, 10 Jul 2018 18:09:59 GMT

We know you are frustrated, but you need to submit a ticket to the mods. Typing in Caps won't get your faster response.

Re: Not receiving calls

will13am — Tue, 10 Jul 2018 18:12:11 GMT

Multiple posts are not helpful. If you have messaged the moderators, just chill and wait for them to do their thing.

Re: Not receiving calls

CS_Agent — Tue, 10 Jul 2018 18:21:34 GMT

Hi @tanesha,

We've responded to your private message earlier today. Please check your inbox.

Best,

Syed

Re: Not receiving calls

MoreYummy — Tue, 10 Jul 2018 18:41:06 GMT

What is the problem?

Re: Not receiving calls

will13am — Tue, 10 Jul 2018 19:49:58 GMT

@MoreYummy wrote:
What is the problem?

Likely a porting issue, exacerbated by a huge dose of anxiety.

Re: Not receiving calls

xcelone — Tue, 10 Jul 2018 21:01:31 GMT

@MoreYummy wrote:
What is the problem?

I am also curious what the problem was.

Re: Not receiving calls

Derekmcl — Wed, 11 Jul 2018 05:21:21 GMT

Ports can take some time. Rule of thumb is to keep using your old sim in the phone. When the phone loses service, you know the port has gone through and can then switch sims.