topic Re: US Roaming not working in Get Support

US Roaming not working

Machinorisan — Sat, 25 Jul 2026 05:02:49 GMT

Hello,

I was in Buffalo and had no data, even though my plan says I should.

The troubleshooter says to contact support, but there doesn't seem to be an option for that, so I'm trying here...

Thanks

Re: US Roaming not working

hairbag1 — Sat, 25 Jul 2026 05:10:32 GMT

@Machinorisan

do you have Roaming enabled in cellphone settings ? If not, turn it on and data should be fine.

Re: US Roaming not working

Machinorisan — Sat, 25 Jul 2026 14:15:49 GMT

I do.

Re: US Roaming not working

DennyCrane — Sat, 25 Jul 2026 18:48:31 GMT

In your SIM settings make sure Network Selection is set to Automatic, and Data Roaming is turned On.

If automatic network selection isn't working, manually search for AT&T or T-Mobile.

Re: US Roaming not working

Machinorisan — Sat, 25 Jul 2026 18:56:31 GMT

Back in Canada now, but I did make sure all that was set properly.

Just making sure: the plan includes data roaming to US, right? I don't have to buy add-ons?

Re: US Roaming not working

hTideGnow — Sat, 25 Jul 2026 18:58:09 GMT

hi @Machinorisan yes, your plan has US roaming and Mexico roaming included, no need to buy extra addon

Re: US Roaming not working

DennyCrane — Sat, 25 Jul 2026 19:02:39 GMT

Your plan includes US roaming, if your plan is what you shared in the screenshot. Did you get a welcome text when you got to the US? Did it show you were connected to a network? Were you able to send text messages or make phone calls?

Re: US Roaming not working

Machinorisan — Sat, 25 Jul 2026 19:14:18 GMT

Didn't receive a welcome text, no calls, text, or (most importantly) data.

Re: US Roaming not working

DennyCrane — Sat, 25 Jul 2026 19:16:14 GMT

That tells me you weren't connected to the local network. You can't get data working if you don't first establish a connection to the local network.

You need to play around with your Network settings. If you had it set to Manual and locked to Public Mobile, you'll never get a connection when in the US. If you had it set to Automatic and it still didn't connect (unlikely, but possible), set it to Manual and look for a local carrier to connect to.

Re: US Roaming not working

hTideGnow — Sat, 25 Jul 2026 19:17:22 GMT

hi @Machinorisan

next time you go, change the Network Selection to Manual and test all 3 networks : AT&T, Verizon and T-Mobile