Forgot Password Issue

randolphbenoit — Tue, 04 Jan 2022 23:25:31 GMT

Friend wanted reactivate his account but login fails. Retrieve password via email not work either. He trapped in an endless loop atm please advise

Re: Forgot Password Issue

NDesai — Tue, 10 Jul 2018 16:37:29 GMT

Yes, it's brobroken and they are working on fixing this issue. For now, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Forgot Password Issue

randolphbenoit — Tue, 10 Jul 2018 16:46:02 GMT

Thx!

Re: Forgot Password Issue

Acekiller — Tue, 10 Jul 2018 18:02:30 GMT

You will be fine. It may take awhile, but they will get to it!

topic Re: Forgot Password Issue in Get Support

Forgot Password Issue

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