topic Re: Cannot get to chat in Get Support

Cannot get to chat

vmvm — Wed, 22 Jul 2026 03:06:45 GMT

Hello there

How can I get to chat with customer support person?

thanks,..Val

Re: Cannot get to chat

Chalupa_Batman — Wed, 22 Jul 2026 03:13:31 GMT

@vmvm wrote:
Hello there
How can I get to chat with customer support person?
thanks,..Val

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cannot get to chat

softech — Wed, 22 Jul 2026 03:13:48 GMT

@vmvm

PM support is online only and they will communicate with you via private message after you submit a ticket.

If you cannot submit ticket using Chatbot, you will need to open ticket with PM CS_agent by direct message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Cannot get to chat

slusagm — Wed, 22 Jul 2026 03:29:08 GMT

What exact problem you need help with? Tell us the issue and maybe we can help

But if you need PM to help instead, then open ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot get to chat

vmvm — Wed, 22 Jul 2026 13:12:44 GMT

Thanks slusagm,

I really appreciate the help. I bought a plan and eSIM, but have no service at all.

Re: Cannot get to chat

vmvm — Wed, 22 Jul 2026 13:56:49 GMT

Thanks, I 've submitted the ticked, waiting now