topic Re: Issues in Get Support

Issues

leeb — Tue, 21 Jul 2026 16:48:58 GMT

I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help?
Thank you!

Re: Issues

porcupine — Tue, 21 Jul 2026 16:54:29 GMT

It will come at the top of the page where the bell 🔔 is it will be red also your email

Re: Issues

leeb — Tue, 21 Jul 2026 17:35:42 GMT

Thank you!

No reply from Public, does it usually take so long for them to reply?

Re: Issues

hTideGnow — Tue, 21 Jul 2026 17:37:49 GMT

hi @leeb

if your ticket was submitted days ago, you likely have to message them again for update:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issues

CSA_PM — Tue, 21 Jul 2026 18:11:46 GMT

Hello @ leeb,

An agent replied to you yesterday and is currently waiting for your response in order to continue assisting you.

Please check your inbox and respond to their message so they can help you further.

Re: Issues

hTideGnow — Tue, 21 Jul 2026 18:14:28 GMT

hi @leeb

CS_agent already replied you. Please check your Community inbox using this link and reply there

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issues

BKNS27 — Tue, 21 Jul 2026 19:02:01 GMT

@leeb

Click on your avatar top right under Messages.