topic Re: Cannot receive texts after switching carriers in Get Support

Status of port

Bwodz — Mon, 20 Jul 2026 16:47:59 GMT

Hi,

I recently switched carriers (1 hour ago at time of this message). Can support check status of my port from fizz?

When can I remove old esim from phone?

I can send calls. I am nervous because with fizz I was unable to receive texts.

Re: Status of port

hTideGnow — Mon, 20 Jul 2026 16:50:25 GMT

hi @Bwodz

Did you get a text from the old carrier, did you reply Yes within 90 mins?

i suggest you to disable PM sim for now, keep the Fizz esim enabled, reboot every 30 mins until you see Fizz sim is not working anymore. Then you can disable Fizz sim, and enable PM sim, set it with label Primary, Reboot your phone and Reset network settings and test

If you are really work, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Status of port

Chalupa_Batman — Mon, 20 Jul 2026 17:10:57 GMT

@Bwodz wrote:
Hi,
I recently switched carriers (1 hour ago at time of this message). Can support check status of my port from fizz?
When can I remove old esim from phone?
I can send calls. I am nervous because with fizz I was unable to receive texts.

Hello @Bwodz

Allow me to confirm some information here.

Did you get a port request while on Fizz requesting to port to Public Mobile? If so, I assume you said yes?

Please note, porting numbers can take up to 2 hours.

If your Fizz eSIM is currently still in the phone, do not remove it yet. Since you didn't mention it, I'm thinking you purchase an eSIM from Public Mobile? If so, go into your SIM manager and make Public Mobile your primary network and then reboot. If still nothing, you may need to reset your Network Settings as sometimes Fizz network info can mess with PM's info.

Cannot receive texts after switching carriers

Bwodz — Mon, 20 Jul 2026 19:12:43 GMT

I switched carriers from fizz to public. I know the transfer went through because I replied yes, my fizz network no longer works, and when I call the porting phone number it does not say there's a porting request currently.

I cannot receive texts now but I can send and receive calls. Please assist if possible. Im on an android phone, and rcs is off for now.

Re: Cannot receive texts after switching carriers

Chalupa_Batman — Mon, 20 Jul 2026 19:18:04 GMT

@Bwodz wrote:
I switched carriers from fizz to public. I know the transfer went through because I replied yes, my fizz network no longer works, and when I call the porting phone number it does not say there's a porting request currently.

I cannot receive texts now but I can send and receive calls. Please assist if possible. Im on an android phone, and rcs is off for now.

Hello @Bwodz

One thing you can do is to do a Network Reset on your phone. With Android, it will erase any WiFi passwords and Bluetooth items. After you do a network reset, restart your phone.

If you still need help, contact customer service

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cannot receive texts after switching carriers

Dunkman — Mon, 20 Jul 2026 19:17:54 GMT

@Bwodz

If you can receive calls on your original number, that usually means that your port was successful.

Maybe try to reboot your phone or network reset of phone (this will erase any saved Wifi passwords). Turn on RCS and see whether you receive texts.

Re: Cannot receive texts after switching carriers

hTideGnow — Mon, 20 Jul 2026 19:18:57 GMT

hi@Bwodz

make sure you removed the old sim card. Then check if PM sim is enabled and set with label Primary. Reboot your phone and reset network settings

And clear Google message app cache

Re: Cannot receive texts after switching carriers

slusagm — Mon, 20 Jul 2026 19:23:59 GMT

@Bwodz

how you know the transfer went through?

did you got a text from Fizz and did you reply yes?

and try to login Fizz and see if the account is active or closed. If the account is still active, then the port was not completed,

Re: Cannot receive texts after switching carriers

Bwodz — Mon, 20 Jul 2026 19:28:24 GMT

I checked fizz. Account is deactivated. I did say yes to the text

Re: Cannot receive texts after switching carriers

slusagm — Mon, 20 Jul 2026 19:31:54 GMT

@Bwodz

Fizz sim is removed or Fizz esim disabled?

Reboot phone and resent network settings

forget the text for now, let's make sure you can send and receive calls and mobile data work

if you cannot make calls and mobile data work, it's a sim provisioning issue, ask PM to reprovision

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive texts after switching carriers

Bwodz — Mon, 20 Jul 2026 19:32:46 GMT

Fizz esim is deleted. Can confirm calls can be sent and received. I reboot wireless setting and restarted. 5g do

Re: Cannot receive texts after switching carriers

slusagm — Mon, 20 Jul 2026 19:40:29 GMT

ok. Then it is just text

Try uninstall Google Message, or uninstall updates if full uninstall is not an option, then reboot phone and reinstall. That will make text working again

if you still cannot send/receive text, then you will need to ask PM to reprovision it