topic Re: Upgrade package in Get Support

Upgrade package

jimmyD1963 — Mon, 20 Jul 2026 19:22:13 GMT

Yes, so I am now a New Neighbour, but how does this get me any closer to upgrading to $26 and 10 GB ? I am currently stuck at 1GB data and have not been helped to upgrade which I noticed expires today.

HELP!!!

JIM

Re: Upgrade package

hTideGnow — Mon, 20 Jul 2026 19:23:59 GMT

hi @jimmyD1963

the status on Community does not matter to plan change

if you are on 1GB plan, usually you can get good upgrade deal. Just keep checking My Account Change Subscription weekly and you should see some good plans

Re: Upgrade package

Chalupa_Batman — Mon, 20 Jul 2026 19:25:09 GMT

@jimmyD1963 wrote:
Yes, so I am now a New Neighbour, but how does this get me any closer to upgrading to $26 and 10 GB ? I am currently stuck at 1GB data and have not been helped to upgrade which I noticed expires today.
HELP!!!
JIM

Hello @jimmyD1963

If you're referring to the 10GB a month bonus, that is sent to specific people. If you didn't get it, you don't qualify for it.

You can however, log into your app and go to Manage Subscription and see what offers are there for you. Good luck.

Re: Upgrade package

slusagm — Mon, 20 Jul 2026 19:26:31 GMT

are you on the $18 1GB plan?

if you go to My Account -> Change Subscription , you should see an even better one $25 - 10GB plan

or you can save a dollar and get the $24 but with 8GB

check the page and use Change on Renewal to schedule a plan change:
https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: Upgrade package

jimmyD1963 — Mon, 20 Jul 2026 21:46:56 GMT

Hi, thanks for your response. In my account, I have been paying $24 for quite long time, I get 1GB of data which hasn't been an issue until recent when using data more often and the plan is referred to as 'Hero'. My main concern is getting it up to 10GB for one more dollar. I don't seem to be able to upgrade. Please help.

Thanks

Jim

Re: Upgrade package

hTideGnow — Mon, 20 Jul 2026 21:49:10 GMT

hi @jimmyD1963

no one can help with plan change anymore, not even PM agent. Everyone can only choose plans offered on their Change Subscription page. What plans are offered for you? Make sure you changed from Koodo plan to Public Mobile plan for the full plan list to come up

Re: Upgrade package

Chalupa_Batman — Mon, 20 Jul 2026 23:20:38 GMT

Hey @jimmyD1963

I got this late this afternoon. I think this may be your cup of tea and exactly what you want!

Koodo is under the same Telus umbrella as Public Mobile. Same network! You can easily port over to Koodo if this deal interest you. But let me share this.... $1 more and you get 14GB more per month AND if you don't use it all, one of the "perks" you get is data carry over. So whatever you don't use one month, it carries over to the next giving you a larger data bucket. Plus, Koodo has live support you can actually talk to a human. Koodo also features Call Control (screens spam calls). And finally, a perk that really should be with PM is WiFi calling. All that for $1 more??? Seems like the right move for you.

If you want that plan with Koodo, just log into your account and click on the Koodo banner to see what they have.