topic Re: esim. in Get Support

esim.

1WA — Mon, 20 Jul 2026 18:56:53 GMT

I need my esin reprovisioned, I have no long distance

Re: esim.

hTideGnow — Mon, 20 Jul 2026 18:58:50 GMT

what long distance? calling other countries? or calling other province in Canada?

did you try Reboot your phone and reset network settings? or ask PM agent to help via proper ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim.

umnikke8 — Mon, 20 Jul 2026 19:03:37 GMT

Depends where you are trying to call. Within Canada should work, to US/Mexico if you have appropriate plan. Elsewhere you will need a long distance add-on. If you purchase one, review carefully if it supports calling the country you want before purchase.

Re: esim.

Chalupa_Batman — Mon, 20 Jul 2026 19:57:44 GMT

@1WA wrote:
I need my esin reprovisioned, I have no long distance

You can kind of reprovision your own card. If you turn your phone into Airplane mode for 10 minutes, turn off the phone for 5 minutes and then restart the phone. Turn off Airplane mode and this resets your end of the connection to the network.

Re: esim.

slusagm — Mon, 20 Jul 2026 20:02:15 GMT

@1WA

usually you do not need the sim reprovisioned for call issue

but if you like, just buy another esim and it will resolve the problem. On the phone with the eSIM, login PM app and go to Account-> Purchase sim card and buy eSIM. Pay the $5 first. You can ask PM to reimburse you after