topic Re: plan setup in Get Support

plan setup

Annie31 — Mon, 20 Jul 2026 17:13:14 GMT

I purchase a new plan Saturday, I call local but not long distance.

Re: plan setup

Chalupa_Batman — Mon, 20 Jul 2026 17:19:00 GMT

@Annie31 wrote:
I purchase a new plan Saturday, I call local but not long distance.

Hello @Annie31

Sorry, is there a question there? Could you share what issues you're having?

Re: plan setup

slusagm — Mon, 20 Jul 2026 17:27:58 GMT

International long distance or within Canada?

If within Canada, reboot the phone and try again

If international, you might need add-on, which country you are calling?

calling

Annie31 — Mon, 20 Jul 2026 17:51:31 GMT

I cannot make calls, only to my other phone

Re: calling

slusagm — Mon, 20 Jul 2026 19:43:12 GMT

other thing to check. can you confirm if you removed the old sim?

And enable the PM sim, change the label to Primary. Reboot phone and Reset network settings. Try calling again. Also confirm if you can use mobile data

if still unable to call, please tell us what phone do you have

Re: plan setup

hTideGnow — Mon, 20 Jul 2026 17:59:50 GMT

hi @Annie31

can you check if your removed the old carrier sim card or disabled the old esim?

and you can receive inbound calls? how about data? only long distance calls not work? Try Reboot your phone and Reset network settings