topic Re: Subscription change in Get Support

Subscription change

Phukoff — Sun, 19 Jul 2026 16:44:24 GMT

Changed my sub to the 10 extra gigs of data for 2 years. DID NOT/HAVE NOT RECEIVED THE GIGS. SENT IN A TICKET/COMPLAINT. NO RESPONSE. CANT RETURN TO MY OLD SUBSCRIPTION.

Updated by Softech : Inappropriate comment removed as per Community Guidelines

Re: Subscription change

hairbag1 — Sun, 19 Jul 2026 16:41:13 GMT

@Phukoff

if you manually changed plans after receiving the 10 GB's Loyalty data...that data is gone. The loyalty data is a data add-on not a new plan. You still have your original plan...unless you manually changed plans. Use the app to log in to your account; look at Usage Breakdown to see current plan details as well as all add-ons.

Re: Subscription change

Helal — Sun, 19 Jul 2026 17:09:39 GMT

I also did the same. I use the promotional code in the subcription & add on tab. and hope it will work. Not changing the existing subcription plan.

Re: Subscription change

hairbag1 — Sun, 19 Jul 2026 17:31:19 GMT

@Helal wrote:
I also did the same. I use the promotional code in the subcription & add on tab. and hope it will work. Not changing the existing subcription plan.

To see your current regular plan detail as well as any add-ons (including latest Loyalty data), just log in to your account and see Usage Breakdown. You should be fine.

Re: Subscription change

Helal — Thu, 23 Jul 2026 00:41:52 GMT

For my case 10 GB,s added to my regular plan. It is still there in my account to use.

Re: Subscription change

Phukoff — Wed, 29 Jul 2026 15:29:11 GMT

To All who replied - thanks for you time. It said to change plans - of course I CANNOT go back because Pub Mob is not offering it anymore - surprise. surprise. I did it the day before my next billing cycle - didn't get the extra 10 gigs. Instructions did not say put it as an add on - said 10 extra gigs for 2 years on top of the 8 gigs with this new plan. Did not get it. Very disappointed. Shouldve stayed with my original cheaper plan. No customer service - just fellow customers answering questions - which is sweet and all but NOT what I expect as a paying customer - no matter my plan. Will not be recommending pub mob.