topic Re: payment in Get Support

payment

sherryfsmc — Sat, 18 Jul 2026 19:20:48 GMT

we have 2 phone numbers using the same account. how do we make a payment on the 2nd phone number using the same credit card?

Re: payment

slusagm — Sat, 18 Jul 2026 19:23:01 GMT

PM system is designed for one account for one number. You have 2 accounts, so you must use a 2nd email to set-up a 2nd account. So, look like the 2nd account was not setup properly with an email. You need to ask PM to sort it out. You will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: payment

hTideGnow — Sat, 18 Jul 2026 19:30:14 GMT

hi @sherryfsmc if you have2 numbers, then you must have setup 2 accounts as PM system is setup with single number in each account

so, you need P agent to help to retrieve the login for the second account. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but if your plan has already expired or you need to pay it very soon and don't want to wait, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: payment

Meow — Sat, 18 Jul 2026 19:37:04 GMT

You CANNOT have one account with 2 phone numbers.
Each number is associated with only one - independent account.

And each account can be paid with the same credit card. Enter CC# into each account and you are set to go...

Re: payment

HALIMACS — Sat, 18 Jul 2026 19:41:37 GMT

@sherryfsmc

You can also dial 611 from the phone that you wish to make the payment on.

From there, follow the prompts to add a payment if you know the four digit PIN in which to do so for that number.

I've never actually done this, but I believe I'm explaining that correctly.

Let me know if it works for you!

https://www.publicmobile.ca/en/get-help/articles/managing-your-account-with-611